Frozen Waymos backed up San Francisco traffic during a widespread power outage
A power outage struck San Francisco on Saturday that blacked out about 130,000 customers at its peak, according to Pacific Gas and Electric Company, but also caused another problem: stranded Waymo vehicles. Posts all over social media showed the company’s autonomous SUVs sitting still in the streets and causing traffic jams.
Some people posted videos of Teslas using their FSD feature to navigate the same streets, and Elon Musk tweeted that “Tesla Robotaxis were unaffected by the SF power outage.” On Sunday evening, Waymo spokesperson Suzanne Philion said, “We are resuming ride-hailing service in the San Francisco Bay Area.”
In response to an inquiry from The Verge, Waymo spokesperson Suzanne Philion sent a statement overnight saying, “We have temporarily suspended our ride-hailing services given the broad power outage in San Francisco. We are focused on keeping our riders safe and ensuring emergency personnel have the clear access they need to do their work.”
PG&E reported as of 2pM PT that service for about 114,000 of the affected customers had been restored, as it continued repairs after a fire at a five-story power substation.
After this story was published, Philion sent a second statement Sunday evening:
We are resuming ride-hailing service in the San Francisco Bay Area. Yesterday’s power outage was a widespread event that caused gridlock across San Francisco, with non-functioning traffic signals and transit disruptions. While the failure of the utility infrastructure was significant, we are committed to ensuring our technology adjusts to traffic flow during such events.
“Throughout the outage, we closely coordinated with San Francisco city officials. We are focused on rapidly integrating the lessons learned from this event, and are committed to earning and maintaining the trust of the communities we serve every day.
Exactly why the cars weren’t moving remains unclear, with no public updates we could find on the company’s social media channels, but speculation centered on spotty wireless data connections, with cell towers either down or overloaded by people who no longer had access to Wi-Fi, and/or the street lights that weren’t operating without power.
These problems have occurred before, though, as seen in TikTok videos from earlier this year showing Waymos frozen by a malfunctioning street light and during a power outage in Austin, Texas. In a reply to a Reddit post showing another similar situation last year, someone saying they were a former employee commented explaining that the vehicle would send a request to a remote assistant and wait for their response before proceeding.
According to a company blog post, it reaches out to a human response agent when the car encounters “unique interactions,” providing them with live and recorded views from its cameras in addition to a 3D map of what the sensors are picking up. However, those may require bandwidth that’s hard to find during a significant power outage. I couldn’t find any statistics on how many remote assistance operators Waymo has available at a given time, but in November, the company announced it passed a third-party audit by Tüv Süd, a German tech inspection company that evaluated its remote assistance program against industry best practices.
Update, December 21st: Added updated statement from Waymo spokesperson Suzanne Philion and updated information from PG&E.
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